Most security deposit disputes are not disputes about facts. They are disputes about what the property looked like twelve months earlier, argued between two people who each remember it differently and neither of whom documented it properly.
An independent condition report removes the argument. Photographed, dated, and produced by a party with no stake in the outcome, it gives landlord and tenant the same reference point.
What the report records
- Condition of every room, photographed room by room
- All fixtures, fittings and appliances, with working condition noted
- Existing damage, marks and wear, recorded before occupancy begins
- Meter readings at handover
- Keys, access cards and remote controls issued
Useful to both sides
Landlords get documented evidence of the condition a property was handed over in. Tenants get protection against being charged for damage that was already there. Because we work for whoever commissions the report and have no ongoing relationship with either party, neither side has reason to treat it as partisan.
Where the same inspector carries out both the move-in and the move-out report, the comparison is direct and disputes rarely get past the first exchange.
What we check
Structure & finishes
Walls, ceilings, floors, skirting, paint, tile levels and hollow tiling.
Doors & joinery
Alignment, sealing, locks, handles, wardrobes and built-in cabinetry.
Plumbing
Water pressure, drainage, leaks, traps, heaters, bathroom and kitchen fittings.
Electrical
Sockets, switches, DB board, earthing, lighting circuits and outdoor points.
HVAC
Air flow, temperature differential, condensation, ducting and drainage lines.
Waterproofing
Bathrooms, roofs, terraces, balconies and external wall junctions.
External areas
Landscaping, irrigation, boundary walls, garage, driveway and drainage falls.
Thermal imaging
Hidden leaks, damp behind finishes, missing insulation and overheating electrical points a visual check cannot find.
Questions about this service
Who normally books this, the landlord or the tenant?
Either. Landlords book it more often, but tenants increasingly commission their own move-in report to protect their deposit.
Can you do the move-out report if you did not do the move-in?
Yes, though the comparison is stronger when we hold both. Without a move-in record we document current condition against normal expectations for the property's age.
How quickly is the report ready?
The same day, like all our reports.
Ready to book?
Message us with the property type, community and your date, and we will confirm availability and a fixed price the same day.